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Privacy Policy

This document refers to personal data, which is defined as information concerning any living person that is not already in the public domain.

The General Data Protection Regulation (GDPR), which is EU wide, seeks to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

Pippa Blizzard Physiotherapy, based at ‘Talgarth’, Bentley, Farnham, GU10 5LN. Is, hereafter, for the purposes of this privacy notice referred to as the physiotherapist, and is pleased to provide the following information;

The physiotherapist will assess, diagnose and treat health conditions, carried out in accordance with the Chartered Society of Physiotherapy.

Personal data
For the purposes of providing the appropriate treatment, the physiotherapist may require detailed medical information. The physiotherapist will only collect what is relevant and necessary to your treatment. When you visit the practice, the physiotherapist will make notes, which may include details concerning medication, treatment and any other issues affecting your health. The physiotherapist holds your data as a legal requirement and with legitimate interest to do so in order to meet contractual obligations.

This data is always held securely and is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the physiotherapist to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning the treatment.

For marketing purposes, the physiotherapist may use your contact details to respond to your enquiries, including making telephone contact and emailing information to you, which she believes may be of interest to you. In having made the initial contact with this practice you consent to the physiotherapist maintaining a dialogue with you unless you opt out, which you can do at any time. The physiotherapist will not broker your data and you can ask to be removed by emailing or phoning the practice using the contact details provided at the end of this privacy notice.

Some basic personal data may be collected about you from records of our correspondence and phone calls and details of your visits to the website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. The physiotherapy website uses cookies, website visitors who do not wish cookies placed on their computers should set their browsers to refuse cookies before using the physiotherapy website.

Through reading this privacy notice and signing the valid consent on initial assessment, you are consenting to Pippa Blizzard processing your personal data for the purposes outlined. You can withdraw your consent any time by using the postal, email address or telephone number provided at the end of this privacy notice.

Pippa Blizzard will keep your personal information safe and secure; only staff engaged in providing treatment will have access to your patient records. She will not disclose your personal information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. She may also enforce its terms and conditions, including investigating potential violations of its terms and conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to her rights, property or safety.

Retention policy
Pippa Blizzard will process personal data during the duration of any treatment and will continue to store only the personal data needed eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by her to meet her future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

Data storage
The physiotherapist does not store personal data outside the EEA. All data is held in the United Kingdom.

Your rights as a data subject At any point whilst the physiotherapist is in possession of, or processing of personal data, all data subjects have the following rights:

  • Right of access - you have the right to request a copy of the information that we hold about you.
  • Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten - in certain circumstances you can ask the data we hold about you to be erased from our records.
  • Right of restriction of processing - where certain conditions apply you have a right to restrict the processing.
  • Right of portability - you have the right to have the data we hold about you transferred to another organisation.
  • Right to object - you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing.including profiling - you also have the right not to be subject to the legal effects of automated processing of profiling.

In the event that the physiotherapist refuses to request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request the physiotherapist can confirm what information they hold about you and how it is processed. You can request the following information:
  • Identity and the contact details of the person or organisation that is determined how and why to process your data.
  • Contact details of the data Protection Officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of physiotherapy and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • The source of personal data if it wasn’t collected directly from you.

To assess what personal data is held, identification will be required. The physiotherapist will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving license, passport, birth certificate and utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the physiotherapist is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phoning 07714239644 or writing to us at the address further below.

In the event that you wish to make a complaint about how your personal data is being processed by the physiotherapist you have the right to complain to Pippa Blizzard. If you do not get a response in 30 days, you can complain to the ICO.

The details for each of these contacts are:
  • Pippa Blizzard This email address is being protected from spambots. You need JavaScript enabled to view it. ‘Talgarth’, Bentley, Farnham, GU10 5LN, 07714239644
  • ICO, Wycliffe House, water Lane, Wilmslow, SK9 5AF. Telephone +44 (0) 3031231113 email /email/